Incidents are part of dev life and can feel life shortening destructive. It doesn't have to be that way. By employing a light weight and proven process incidents can instead be events with a reasonable level of stress that improves team spirit, builds trust in the organisation and leads to improvements.
Mårten Rånge has nearly 20 years experience working as consultant, developer and architect of desktop software. He has previously worked at companies like Microsoft, WCOM, Ericsson, Schibsted, and currently works at Contracting Works.